R: 6 terms

Recommendation

The action of suggesting a service or product to other people and recommending it. When looking for a place to stay in a holiday or to eat in a restaurant, the vast majority of people …

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Regression Analysis

Abbreviation: RA Regression analysis is an analysis method used to measure the relationship between two or more variables. If the analysis is made using a single variable, it is called univariate regression, and if multiple …

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Response Time

Abbreviation: RT It is the time between the request from the customer and the first response to it. Even if the problem cannot be solved immediately, returning to the customer as soon as possible and …

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Retention

Customer retention refers to the activities and actions companies and organizations take to keep the existing customers and reduce the number of customer churns. Since the cost of gaining a new customer is more than …

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Retention Rate

It refers to the percentage of customers who extend their contract and continue to buy the products/services from a company. Retention rate is one of the key metrics followed by companies and a high retention rate …

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