T: 8 terms

Text Analytics

Text analytics is the automated process of analyzing large volumes of unstructured text and generating quantitative data as an output to reveal insights, trends and patterns of behavior. Thanks to text analytics, meaningful and usable …

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Text to Speech

Abbreviation: TTS It is an assistive technology of speech synthesis that converts text into spoken voice output. Although text to speech systems were first developed to aid the visually impaired, it is now used extensively …

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Ticket

Refers to the records registered in the system in order to follow up on the demands and needs of the customers. Customers can open their own records using digital channels, also representatives can open the requests …

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Top 2 Box

Abbreviation: T2B Customer Satisfaction Score and Customer Effort Score are generally measured on a 5 point scale. The highest 2 values are the 4 and 5 values on this scale. In addition to the average score, the Top …

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Touchpoint

Abbreviation: TP Every point of contact or interaction, especially between a business and its customers or consumers is considered as a touchpoint. It refers to all the interactions where consumers come in contact with the …

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Transactional NPS

Abbreviation: T-NPS Transactional NPS is a type of Net Promoter Score introduced by Bain&Company. Transactional NPS is the result of the tendency of the customers to recommend the company when considering the interaction made after the …

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