Glossary: 196 terms


It is a person or business that may eventually become a client. That person is likely to buy products or services from companies, already expressed the need but have not yet purchased the product or service. …

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Live Chat

Live chat is a service offered in order to instantly meet the support needs of a customer by writing to them. With live chat, the customer meets with the customer representative by writing to them. …

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Loyalty is when customers are devoted to the company, use their services regularly and do not abandon them even if they come across different preferences. In order to create this loyalty, the companies usually offer Loyalty Cards …

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