Live Chat

Live chat is a service offered in order to instantly meet the support needs of a customer by writing to them. With live chat, the customer meets with the customer representative by writing to them. Nowadays, companies are trying to use artificial intelligence and machine learning to develop chatbots in order to solve customer needs. If the customer needs can not be solved or resolved via a chatbot, the customers are redirected to a real person through live chat. This method is used by many companies.