Process Map

A process map is a planning and management tool or diagram that visually describes the flow of work to complete a transaction in business. Information such as the transactions to be made by the customer, the records to be added to the companies’ systems, or how the customer representatives will interact with the customers and at what stage should be included in the process maps. The difference from the customer journey is that process map includes the steps planned by the company to look at the products and services and to keep the customer alive. While customer journeys include customers’ view of processes from their own perspective and the real ways they follow.