A process is a series of actions that are carried out in order to achieve a particular result. The process of customers information requests also refers to one of the three main types of requests that customer service deals with (the 2 others being information requests and complaints). Customers can contact customer service for various reasons, such as subscription, transfer, cancellation and contact information update. The important points in such requests are: Providing the necessary information on time for the transaction, short processing time and keeping customers informed about the transaction process.